Family Liaison Officer Training (FLO)

The training prepares the participants to function as Family Liaison officers on behalf of an organization. The family liaison officers function as communication link between an organization’s critical incident management team and the relatives of a staff member who is unable to communicate, e.g. due to being hospitalized, abducted etc.

The training is a real time, face to face training, based on collaborative learning. Participants will participate in plenary sessions, task solving in groups, peer feedback, and participant presentations.
The training is based on critical incident management best practice for international NGOs.

The FLO’s typical duties:
• Maintains communication between the organization and the family.
• Manages family dynamics, their expectations, and fears.
• Defuses/prevents the family’s potential frustrations, and worry.
• Helps prevent, rationalize family members solo initiatives that may be disruptive.
• Gathers helpful information from the family.
• The organization has a duty of care to the staff –ethically and legally.
• Prepares the family for the best – or worst.
• Follows up with the family and the organization after incident has ended.