Family Liaison Officer online training

Overall purpose of the course:

The training prepares the participants to function as Family Liaison officers on behalf of an organisation. The family liaison officers function as communication link between an organisation’s critical incident management team and the relatives of a staff member who is unable to communicate, e.g. due to being hospitalised, abducted etc.

The training is a real time, face to face training, based on collaborative learning. Participants will participate in plenary sessions, task solving in groups, peer feedback, and participant presentations.

In the training there will be simulation and scenarios. These scenarios will be presented through picture, video, and sound. Real time roleplaying will be presented to the participant through the screen and speaker.
The training will be facilitated by a senior safety expert and a senior stress counsellor.

The training is based on critical incident management best practice for international NGOs.

Intended learning objectives:

Competencies

• The participant can independently take responsibility for communication with family members to DRC staff in case of an incident or crisis

Skills

• Communication

Knowledge

• Stress Management
• Crisis Management

The FLO’s typical duties:

• Maintains communication between DRC and the family
• Manages family dynamics, their expectations, and fears
• Defuses/prevents the family’s potential frustrations, and worry
• Helps prevent, rationalise family members solo initiatives that may be disruptive
• Gathers helpful information from the family
• DRC has a duty of care to the staff –ethically and legally
• Prepares the family for the best – or worst
• Follows up with the family and DRC after the release

To find out more information, and to book onto this course, please follow the link above.